Privacy Policy

Privacy Policy  Effective Date: 21/09/2025

Business Name: Daintree Counselling 

ABN: 29376451635 

Website: www.daintreecounselling.com.au  

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, in line with the Australian Privacy Principles and the Privacy Act 1988(Cth) (“the Act”).

Information We Collect

We may collect the following types of personal and sensitive information: 

• Full name, date of birth, gender, and contact details
• Mental health and medical history relevant to counselling
• Intake and assessment responses
• Case notes and treatment plans
• Emergency contact details
• Payment information (e.g. billing details, invoices)
• Technical data such as IP address and browser/device information when using our website
• Communications through email or other contact methods

Collection 

We collect personal information through:  

• Intake forms and appointment bookings via Halaxy
• Counselling sessions conducted via Zoom
• AI-assisted notetaking and psychological assessments via NovoPsych
• Website interactions hosted by GoDaddy, including contact forms and online enquiries

Information may also be collected directly from you during consultations or when you contact us by phone, email, or online messaging.

Data Management

We are committed to safeguarding your data. Your personal information is securely stored and managed using the following platforms:  

• Halaxy: Stores client profiles, intake forms, case notes, and payment details. Halaxy complies with Australian health data security standards.
• Zoom: Used for online counselling sessions. We use secure, encrypted Zoom links to ensure confidentiality.
• NovoPsych: Used for psychological assessments and AI-assisted note-taking. Data is stored securely and used only for therapeutic purposes.
• GoDaddy: Hosts our website. Any data submitted through website forms is transmitted via secure connections.

All data is protected through encryption, secure logins, password protections, and access controls. Only authorised personnel can access your information. 

Disclosure 

We do not sell or share your personal information with third parties for marketing purposes. We may disclose your personal information in the following circumstances:  

• With your explicit, informed consent
• To referring healthcare providers or other allied professionals (if required and authorised)
• If legally required, such as under a subpoena, warrant, or if there is a serious risk to your life or safety, or that of others
• To our professional advisors (e.g. legal or data security consultants), as needed

Consent 

By engaging with our services and submitting your personal information, you provide consent for us to collect, store, and use your data as described in this policy. You may withdraw your consent at any time, though this may limit our ability to provide services. 

Managing Your Information You have the right to:  

• Access personal information we hold about you
• Request corrections to inaccurate or outdated information
• Request deletion of your information (subject to professional and legal obligations)
• Withdraw consent for us to collect or process your data

To exercise any of these rights, please contact us using the details below. 

Changes to this Privacy Policy 

We may update this Privacy Policy periodically to reflect changes in legal obligations, technology, or service providers. All changes will be published on our website with an updated “Effective Date.” We recommend reviewing this policy regularly. 

Contact 

If you have questions or concerns about your privacy, or if you wish to make a complaint, please contact: admin@daintreecounselling.com.au. 

You may also contact the Office of the Australian Information Commissioner (OAIC). In most cases, the OAIC will expect you to allow us time to respond before they begin an investigation. For more information, visit www.oaic.gov.au or call 1300 363 992. 

We are committed to resolving any concerns in a fair and timely manner.